Having trouble logging into Tandem? Let's sort this out together 💪In most cases, login issues happen because of a mix-up with the login method or email address. Here's a quick guide to get you back on track:
- Double-check your login method: Remember the way you first signed up? That's the key to the puzzle. If you initially registered via email, Facebook, or Google, make sure to use the same method when trying to log in now.
- Check your email address: If your account was created with an email address (Gmail, for example), this doesn't automatically link it to Google+ login. If your first attempt doesn't work, try logging in directly with your email address.
- Facebook and Google logins: Signed up with Facebook or Google? Make sure you're logged into the correct Facebook or Google account on your device.
🔑 Pro tip: Keep your login method consistent. It's like a secret handshake between you and Tandem!
Still stuck? No worries, we've got your back! Reach out to our customer support team and provide the following info for a swift resolution:
- Your full name, Tandem ID or email address.
- The login method you believe is linked to your account.
- Any error messages you're seeing.
We're here to ensure your language learning journey is smooth and enjoyable. Hope to see you back on Tandem soon!