Discovering that your account has been banned can be surprising and distressing. Here's what you need to know:
Reason for ban:
- Your account was banned due to a violation of the Tandem Community Principles. Our Community Safety Team carefully reviews each case, ensuring a safe and respectful environment for all members. Please make sure you are familiar with our Language Parties Guidelines, which relate to behavior and content in Language Parties.
- Remember, using Tandem means agreeing to our Terms of Service, which include these principles.
Can I appeal the ban?
- Yes. You have the right to appeal the ban. Hey, misunderstandings happen — we're only human. If you feel your ban was in error on our side or there are extenuating circumstances, we're open to hearing your side.
- How to appeal: ➡️ This article has everything you need to know.
Subscriptions
- Please note that being banned from Tandem does not cancel your subscription automatically. To cancel or refund your subscription, you must log into your account with our subscription partner (Google Play Store or Apple App Store) and follow the instructions to cancel your subscription.