At Tandem, we prioritise creating a safe and welcoming environment for language learners of all ages. To achieve this, we have guidelines in place regarding age settings and interaction within our community.
Members are initially asked to enter their date of birth during the signup process, which helps us place them in the appropriate age group: under 18 or 18 and over. This setup ensures that interactions are suitable and safe, particularly for younger members.
While Tandem allows members to update their age, it restricts changes that would shift a user from one age group to another. This policy is designed to uphold the safety measures we've set for our community, ensuring everyone learns in an environment that's appropriate for their age group.
Made a mistake with your birthdate? No worries! You can contact our support team with your correct date of birth and your Tandem ID. We understand errors happen and are here to correct your age so your experience matches your actual age group.