Here are a couple of things you might want to check:
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Is your phone speaker on with the volume turned up?
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Do you have any other muting setting configured on your device?
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Are you using bluetooth headphones? Some members are having trouble connecting via bluetooth, so we recommend using plugged in devices for the best experience.
If none of this works, it could be a bug 🐞. Please feel free to report it to us at feedback.tandem.net.