Top 11 articles
- I can’t log in. How can I log back in?
- How can I delete my account?
- Why hasn't my Tandem application been accepted yet?
- Why can't I find my Tandem partner anymore?
- How can I block and unblock someone on Tandem?
- Why have I been banned from Tandem?
What is Tandem and what are our guiding principles?
Applying and logging into Tandem
- Why do I need my real identity and photo of my face to create an account on Tandem?
- I can’t log in with my email address because I’ve forgotten my password, what can I do?
- I can't log in using Facebook, what can I do?
- I deactivated my Facebook account linked to my Tandem account, can I still log in?
- I already created an account for Tandem, but I want to use a different login method now. What can I do?
- I signed up with my phone number, but I have since changed my number and now I can't access my account anymore. What can I do?
Your Tandem account
- How can I edit my languages?
- How do I change the answers to the onboarding questions that are on my complete account?
- How can I change my profile picture/avatar?
- How can I change my name?
- How can I change my age?
- Why can't I change my date of birth on Tandem?
Finding Tandem Partners
- How can I see the list of profile visitors, and how far back does the list go?
- How can I filter to find the right Tandem Partner for me?
- Can I find Tandem partners in specific countries only?
- How can I find my real-life friends on Tandem?
- I think that nobody sees my profile. How do I make sure it is visible for others on the Community stream?
- I think I’ve found a bug, what should I do?
Reporting, Bans, Warnings and Blocks
Chat Features, References and Notifications
- How can I change the language that messages are translated to?
- Why can’t I send an image yet to my Tandem partner?
- I can’t send audio messages, what can I do?
- I can’t send images, what can I do?
- Why can't I receive notifications or calls from Tandem on my lock screen?
- How can I edit a reference I wrote?
Tandem Pro
- Can I be hidden from the ‘featured learners’ list in the Community?
- Can I remove the Tandem Pro badge from my profile picture?
- Is Pro available to purchase on Tandem Web?
- I purchased a 12 month Tandem Pro subscription, why was charged straight away?
- Why was I charged after my free trial?
- I purchased Tandem Pro with a free trial, so why have I been charged straight away?
Language Parties
- What are Language Parties?
- Where can I find Language Parties?
- Is there video in Language Parties?
- Do I have to speak?
- Why don’t I see the Language Parties tab?
- Why can’t I hear anything inside a Party?
Tandem Certificates
- How can I pay to take a test?
- Are the tests the same each time?
- Who grades the test?
- Where are my results?
- How accurate is this test to the level?
- Does the Tandem Certificate expire?
Logging into Tandem Web
- What log in methods are available on the Tandem Web?
- How can I log into the Tandem Web using Facebook?
- How can I log into the Tandem Web using Apple ID?
- How can I log into the Tandem Web using Google?
- I can’t log into the Tandem Web because I’ve forgotten my password, what can I do?
- I think I’ve found a bug, what should I do?