We're sorry to hear that Tandem Pro didn't meet your expectations. Here's how you can request a refund, depending on your device:
For iOS Members:
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Review or Cancel Subscription:
- Go to Settings on your iOS device.
- Navigate to iTunes & App Store.
- Tap on your Apple ID and then Subscriptions.
- Select Tandem to manage your subscription.
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Request a Refund:
- All payments and refund requests are processed by Apple.
- Please request your refund through iTunes. You can find the link in your Tandem subscription purchase confirmation email or visit Apple Support.
For Android Members:
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Within 48 Hours of Purchase:
- If you've purchased your subscription from the Google Play store and it's been less than 48 hours, you can directly request a refund from Google Play.
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After 48 Hours:
- You are eligible for a refund within 14 days of a 1-month subscription or within 30 days of a 3-month or 12-month subscription.
- Please forward your Google Play receipt and your email address to us via our contact form for processing your refund.
We're here to help: If there's anything we can do to improve your Tandem experience, please let us know. We appreciate your feedback and are continuously working to improve our services.